Society : Tokyo Tekuteku
Shotaro ando
Address : Tokyo Toshima-Ku komagome 3-16-4 170-0003


1 - Object

The following general terms and conditions of sale detail the rights and obligations of Tokyo Tekuteku and its customer in connection with sales or services.

Any service performed by Tokyo Tekuteku therefore implies the unconditional adherence of the buyer to these general terms and conditions of sale.


2 – Services

In addition to the acceptance of the present UGCs which govern the relations between Tokyo Tekuteku and the Customer, the latter shall at the time of each order, read and accept the general terms and conditions of sale of the partner with whom the contract is concluded.

Provision of service – Support

The company Tokyo Tekuteku offers its customers a service to connect those customers with accompanying persons residing in Japan. For this purpose, the customer wishing to be connected with an accompanying person contacts Tokyo Tekuteku via a form available on the page a href="" target="_self">booking/a>. Proposals are then transmitted to the customer and, if both parties agree, followed by a secure payment and the provision of the said service.


3 – Prices

The prices of the services sold are those in effect on the date of the order taking. They are denominated in yen, the prices in euros are given only as an indication because they fluctuate according to the exchange rate.
La société Tokyo Tekuteku s’accorde le droit de modifier ses tarifs à tout moment. Toutefois, elle s’engage à facturer les services commandés aux prix indiqués lors de l’enregistrement de la commande.


4 - Terms of payment

Orders are settled by Paypal payment.

Payment security is ensured by:

  • the use of the SSL (Secure Socket Layer) protocol which encrypts the payment information exchanged between the Customer and the bank and authenticates the bank and merchant server;
  • the request for systematic authorisation regardless of the amount;
  • the lack of storage of bank card numbers by the merchant.


5 – Major force

The responsibility of Tokyo Tekuteku cannot be implemented if theperformance or delay in the performance of any of its obligations described in these General Terms and Conditions of Sale is the result of force majeure. As such, force majeure means any external event, unpredictable and irresistible within the meaning of Article 1148 of the Civil Code.


6 – withdrawal and cancellation

In accordance with Article L.121-21-8 of the Consumer Code, the right of withdrawal shall not apply to contracts for the provision of leisure activities services which are to be provided on a specified date or period.

However, Tokyo Tekuteku undertakes to reimburse 70% of the price of the service if the cancellation occurs 1 month before departure or more. If the cancellation or withdrawal occurs 2 weeks before the date, 50% will be refunded and for a cancellation 1 week or less before the date of the service, 100% of the sums committed by the customer will be kept by Tokyo Tekuteku.


7- Responsibility

Tokyo Tekuteku denies any responsibility and cannot be held liable in the following situations:

  • Failure or poor performance of the services offered by the providers.
  • Accident or incident occurring during the support offered by the service providers.

En commandant un service sur, le client reconnait avoir lu les conditions générales de vente et de prestation de services de la société Tokyo Tekuteku et les accepte dans leur intégralité.


You have questions about our services and you can’t find the answer in the F.A.Q.? Do not hesitate to contact us with the form below!

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